Robin's Den

Positive: Lots of nice little touches that made it feel welcoming. There was brew things there when we arrived. Was games and dvds. Sofa were comfy and house was clean. This is our second time using Robins den. Nice house and parking. Great location.

An awful dirty place, the filthiest accommodation, just glad it was only three nights. Positive: Location was as describe at time of booking Perfectly placed just outside of central Whitby" Negative: Overall cleanliness and a stale odour to the property plaster/paint falling down, blocked bathroom sink cobweb and spiders in all rooms, top of hanging rail (in main bedroom) covered in thick dust/grime. The oven still had bits of pizza crust at the bottom. The main bed was small and the mattress cheap with little support, children's. beds were nearly falling apart at the joints. Vertical blind just about operated after support to the fittings was applied. This property could be very nice if the owners were to put their hands in the pockets and carry out the necessary repairs and a lick of paint. They say a photo does not lie, well the photos shown on the booking sites are probably the originals from when it was first advertised for holiday let. Please see other review sites (trip adviser)

Positive: Clean and comfortable Negative: A little bit to far from the centre of Whitby

Underwhelming Positive: For the area that it is in, it is a spacious property with a drive for parking. Less than 1 mile away from Whitby centre. It's good that it allows a dog. Negative: Wasn't overly dog friendly with the mess debris that hasn't been cleaned up outside. There was a rusty sweeping brush and pieces of broken wood which could have splintered the dog or us if stept on. Reading previous reviews about a spoon being outside on the floor it is still there. The property was not cleaned properly before our arrival, there's a lot of dust, cobwebs, spiders and fly’s. Not good for allergies. During our stay we reported that the shower in the main bathroom leaked into the downstairs toilet, we were told that this hadn't been reported previously although upon researching reviews we found that it had in fact been reported previously. There is a fair bit of water damage that you can tell has been apparent for quite a while. This property is in much need of love and attention to rectify these issues.

This Den needs a lot of love! Positive: Close to Whitby, own parking space,pet friendly Negative: Check in was not till 4 so would expect it clean- was not! Dirty ,dead flies, dusty, broken blinds, ceiling stains from leaking bathroom, entrance messy(months worth of mess) Cupboard doors broken. Dirty kitchen drawers, work tops, kettle, oven, iced up freezer, clogged vulux windows unable to open so hot in bedroom. Called the company managing property for the host to give the oppurtunity to fix.. we had to wait till 6 for the cleaner to come and sit and wait for them to clean before we could unpack. The broken blind giving my children no privacy had to be fixed the next day was advised the host was told about this in the morning so why was it not fixed? we had to allow someone to fix next day when we were out and put a towel up that night. We was offered £100 off our first night if we did not leave a review-cheek or take a full refund but leave now- with a 5hour car journey back home as nowhere nesr by available with pets acceptance.You can not buy freedom of speech, not to leave a review and inform others! Looking at previous reviews teaspoon in front garden(still there)months worth of leaves clogged up (not just a sea breeze !)windows, general maintence on this property has been there for months and no time or money has been done to make this any better, but still taking bookings ! As for thr cleaning ... no excuses ,why do we strip the beds and leave it tidy and no check in till 4pm if cleaning is not being done or maintenance? Its a shame as this looks a lovely property in the pics amd a good location. Personally the company need to take this property off their books as they are taking the flack for a host who wants to reep the benefits from a property they are putting no time into and ripping holiday makers off with. Would we return sadly not!